Jeffery Reich

Transformation Communications Lead
Change Management & Adoption

Making
transformation
work.

I lead communications for SAP/ERP and enterprise change programs, with broader change management support for stakeholder engagement, leadership alignment and adoption. Working in English and German.

Let’s talk.

Selected projects

Moving organizations forward.

Communication and alignment across technology and organizational change.

Global ERP Adoption · German Mittelstand

Driving global ERP adoption

I helped a growing global business turn ERP skepticism into engagement through a shared program narrative, leadership communication, and practical adoption support.

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Knowledge & Enablement · Transformation Blueprint

Building a transformation blueprint

I turned complex enterprise software success stories into a global knowledge base—giving consulting teams consistent narratives and executives credible evidence of business value.

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Software Adoption · Global Digital Enterprise

Enabling a global digital workplace

Alongside the PMO, I supported a two-year rollout of 20 business applications—using audience-specific communication, townhalls, and films to help a global healthcare workforce adopt new ways of working.

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Jeffery Reich

About

Clear direction.
Support through implementation.

I help leaders explain what is changing, why it matters and what people need to do next.

My experience spans global ERP harmonization, PMO and leadership communications, and international process improvement. I connect program leadership with the people responsible for putting change into practice.

From hands-on communications delivery to workstream leadership and broader change management support, I work with the team and capabilities your program needs.

How I help

Communications leadership.
Change management support.

Engage me for communications development and delivery, leadership of the communications workstream, or broader organizational change management (OCM) support.

Communications Development & Delivery

Turn program plans and complex material into communications people can understand and use. Senior strategic writing and content development for leadership, employees, and program stakeholders.

Scope of support — Communications Development & Delivery
  • Transformation narratives, key messages, and audience-specific content
  • Management presentations and executive talking points
  • Leadership messages, speeches, and town hall scripts
  • Manager briefing and cascade materials
  • Employee information, FAQs, and practical guidance
  • Campaign content for agreed communications channels
  • Mobilization, milestone, go-live, and rollout communications
  • Adoption and reinforcement materials based on program findings and feedback

Transformation Communications Leadership

Give program communications a consistent point of ownership. Connect leadership, the PMO, delivery teams, and business stakeholders through a clear narrative, audience-specific communications, and coordinated execution.

Scope of support — Transformation Communications Leadership
  • Integrated transformation communications strategy
  • Program narrative and audience-specific messaging frameworks
  • Stakeholder communications plans aligned with change impacts and engagement needs
  • Communications roadmaps, campaigns, and channel planning
  • Leadership communications, manager cascade, and milestone briefings
  • Planning and coordination of leadership workshops, town halls, and employee communications
  • Management of content development, delivery schedules, and approvals
  • Consistency, transparency, and clarity across sponsors, integrators, and internal teams
  • Communications feedback analysis, progress reporting, and adjustments as the program evolves

Change Management & Advisory

Prepare your organization for transformation and support change through implementation. Assess impacts, engage stakeholders, align leadership, and coordinate the actions needed for readiness and sustained adoption.

Scope of support — Change Management & Advisory
  • Change impact assessments across processes, systems, roles, and organizational structures
  • Stakeholder mapping, prioritization, and engagement plans
  • Stakeholder workshops, feedback sessions, resistance management, and escalation of critical issues
  • Leadership alignment, change leadership coaching, and sponsorship development
  • Integrated change and communications roadmaps, including enablement activities, responsibilities, and dependencies
  • Readiness assessments before key milestones, with management reports and corrective action tracking
  • Adoption and engagement KPIs, change dashboards, surveys, and pulse checks
  • Analysis of usage, behavior, and acceptance data to identify barriers and guide improvements
  • Change progress reporting, risk management, and reinforcement of new ways of working

Engage me for a defined assignment, communications workstream leadership, or broader change management support. Each engagement is scoped around your program, its priorities, and the capabilities already in place.

Transformation Playbook

From strategy to action

I challenge ambiguity, confront conflicting priorities, and turn program decisions into communication that drives action.

  1. Drive momentum

    Bring leadership priorities, delivery realities, and business expectations into focus. Identify what needs clarity so people can make decisions and move forward together.

  2. Get leaders aligned

    Challenge conflicting messages and force clarity on priorities, trade-offs, and accountability. Give leaders a position they can stand behind.

  3. Drive action

    Translate decisions into clear direction: what changes, who owns it, and what happens next. Equip leaders and teams to move the program forward.

  4. Keep delivery in focus

    Confront gaps between reported progress and business readiness. Bring unresolved concerns to leaders before they undermine adoption and results.

The Business Impact

Protect your investment.
Deliver business value.

A significant technology investment brings great opportunity—and high expectations. I help close the communication gaps to support adoption, delivery, and project leadership.

  • Connect implementation decisions to business priorities
  • Empower people to adopt the changes that make the investment pay off
  • Help leaders meet commitments and maintain stakeholder confidence

Contact

Get in touch.